• Working Across The South-East
  • Mon to Friday: 8.00 am - 7.00 pm
07747 395 630

Privacy Policy

Effective Date: September 2025
Last Updated: September 2025

This Privacy Policy explains how GMD Security Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website https://gmdsecurityltd.co.uk/ or contact us directly.

We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

GMD Security Ltd is a professional fire and security company based in the UK, specialising in the design, installation, and maintenance of intruder alarms, CCTV systems, and fire alarms for homes and businesses.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, email address, phone number, postal address
  • Enquiry details: Information you provide when requesting a quote, survey, or service
  • Website usage data: IP address, browser type, pages visited, time spent on site (via cookies/analytics tools)
  • Photos or documents you upload: When submitting enquiries through our website forms

3. How We Use Your Information

We process your personal data to:

  • Respond to your enquiries and provide quotes
  • Deliver and manage our services (installation, maintenance, support)
  • Send important updates or service reminders
  • Improve our website and customer experience
  • Comply with legal obligations

We do not sell your information to third parties.

4. Lawful Basis for Processing

We rely on the following lawful bases:

  • Contractual necessity – when we need your data to provide our services
  • Consent – when you agree to receive marketing communications
  • Legitimate interests – to improve services and manage enquiries
  • Legal obligations – to meet regulatory requirements

5. How We Share Your Data

We may share limited information with:

  • Service providers who assist us in delivering our services (e.g. IT support, secure payment providers)
  • Regulators or authorities, if legally required

All third parties are required to protect your information and only use it as instructed.

6. Data Retention

We keep your personal data only as long as necessary for the purposes stated, or to meet legal and regulatory obligations. Typically, enquiry records are retained for up to 6 years in line with business and tax requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict or object to certain processing
  • Request transfer of your data to another provider

To exercise any of these rights, please contact us at info@gmdsecurityltd.co.uk.

8. Cookies & Tracking

Our website uses cookies to improve functionality and analyse visitor behaviour. You can control cookies through your browser settings. For more details, see our Cookie Policy.

9. Security of Your Data

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no system can be guaranteed 100% secure.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.